Features: It provides a flexible chat system. This live chat software for website offers multiple round routing engines for agents to transfer messages, notes to others. Set up a smooth message handling process. Monitor and manage the communication experience. It can create conversational flows that can increase your lead. Freshchat provides many API for smooth conversations.
Features: This tool can send a welcome message to your customers. It can identify what buyers are searching for. You can route Chat to a different department of your organization. It provides chat to call the facility. Personalize the message Drift Live Chat helps you to identify the buyers you are chatting with.
Features: Easily manage and track customer interactions. Supports video, URL preview, and more. Customers can jump to previous conversations. You can record your voice and send it to your customers. Supports Facebook Messenger, Whatsapp, and more.
Features: It has a code snippet that can be easily put on any website to start chatting with customers. This application can collect email, username, and phone number of customers. You can create a popup that can automatically appear based on rules. WebsiteAlive provides a simple and intuitive interface. Visual notification for incoming message request. Supports Firefox, Chrome, Internet Explorer, and more. Features: You can easily embed this software into your website.
It can be customized to fit your app or website. Helps you to answer customer faster. Conversations can be personalized. You can see customer activities like log page views, shopping history, orders, etc.
It provides customer satisfaction ratings. Monitor the performance of your business team through customer feedback and reports. Features: Support for multi-channel communications. Messages can be sent to customers using instant messaging. Simplifies customer integration by making it easy for the clients to review. Communicate cate with customers via text. Features: It enables you to turn your site into two way communication.
This application helps you to improve customer experience. You can view the customer profile. Features: Automatically send special offers or suggestions to customers in the message. Track visits and page views while you chat with clients. Save transaction into a searchable database. Send Chat to the sales and support tool you are currently using. It provides a real-time dashboard to generate chat reports. Data summaries can gather in your inbox.
Olark can be integrated with Google Analytics. Features: You can personalize the chat invitation. Supports multiple languages. It quickly interacts with customers. This program provides a dashboard to manage the Chat. It offers a seamless experience of managing customers. It is fully customizable. SnapEngage provides a breakdown chat report. Messages are encrypted using SSL. It can prevent a breach of data.
Transfer data securely through Chat. You can see the customer rate for a particular service. Features: It provides pre-chat forms to collect user information. Gives alert in a popup when someone writes a message.
It helps you to process customer requests faster. Customize it to suit your site. This application has built-in responses. Automatically send chat ratings to visitors. You can see visitors live profile. Localize this widget and message for the users coming to various countries. Features: Share files to visitors in Chat.
Replies can be saved. Provides visitor information, including name, location, contact details, and more. Visitors can automatically see widgets in the native language.
Support group chats. Send an automatic invitation to website visitors. Customize color, text, and photo. Live Chat solutions are incredible! Comment by Ryan on Nov. One I definately recommend those looking for a self hosted open source version to check out, live helper chat.
The documentation is a tad rough but the platform is great and packed full of features. Helping businesses choose better software since Software Categories. Who We Are. For Vendors Write a Review.
These free tools allow you to address customer concerns quickly to boost satisfaction and increase retention. Here are our top picks listed alphabetically. Chaport Chaport is a cloud-based live chat software solution that offers capabilities such as file sharing, typing insights, widget customization, group chats, and reporting. Appearance customization options in Chaport Source We analyzed user reviews of Chaport to understand what buyers like and the areas they think need some improvement.
Pros Cons Reviewers say that Chaport is easy to use for first-time users. This makes the process time-consuming for end customers.
Most suitable for: Small businesses that need only one live agent at a time can opt for this solution. Chatra Chatra is cloud-based live chat software that allows unlimited concurrent chats on multiple websites, even on the free plan. Live chat queue in Chatra Source We analyzed user reviews of Chatra to understand what buyers like and the areas they think need some improvement.
Most suitable for: Small businesses or solopreneurs that need only one live agent at a time. Pure Chat Pure Chat is cloud-based live chat software that provides unlimited chats and chat history for users of all plans.
Pros Cons Users like that the free version offers several premium features, including advanced chats. They also like that a chatbot is available to reply to customer queries when they are offline. Users say that this makes the service process cumbersome and irregular. Prices increase when billed monthly, and extra charges apply for additional operators. Most suitable for: Small businesses that have existing software they want to integrate with a live chat solution.
Pros Cons Users like that they receive detailed information about visitors, including their location, number of visits, and activity on a webpage. Agents can see what customers are typing into the chat box even before they receive a message , which helps address queries faster.
A few users think that the software dashboard needs to be simpler for beginners and non-technical users. They also point out that it needs to be refreshed constantly, as updated information takes time to sync up. Most suitable for: Considering hired agents are shared by multiple companies and as a result, the cost of hiring is split , tawk. Userlike Userlike is a cloud-based live chat solution that offers chat customization, forwarding of chat transcripts, and automatic customer profile creation, among other features.
Agent and customer views in Userlike Source We analyzed user reviews of Userlike to understand what buyers like and areas they think need some improvement.
Pros Cons Users like that the free version offers unlimited chats and allows them to customize the chat panel as per their website look. You can keep a customer knowledge base and monitor your customers in real-time.
It only has an Android app to chat on the go. Note that there aren't a lot of people that have tried and reviewed this tool. However, if you like their offers and features, you can still give it a try. Userlike has a free live chat software option as well as paid plans. The free plan includes one widget and one seat. Its live chat window for web and mobile has various features like image and video support, feedback options, and conversation tagging.
With conversation tagging, you can tag conversations with topics and better organize them. Also, setting up canned messages for common questions is another positive feature.
With MyLiveChat , agents can have multiple simultaneous chat sessions. Sessions run in separate room tabs. You can customize the visitor popup messenger by adding your company logo and agent photo, which is cool for matching the live chat to your brand image.
MyLiveChat also has a spell checker feature to eliminate spelling mistakes. One outstanding feature is the proactive chat, which allows initiating a one-on-one chat with your website visitors. Other features include:. Having a live chat support on your website adds a lot to your brand's trustability. However, if you are just starting out your business or have a small business, most well-established live chat software can become a burden on your budget.
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If you wait for a while, after installation is complete you will be able to access your account directly from here. After the process is over, we will send the login details to your mailbox. Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy. Contents Live chat software — What exactly is it? Why do you need live chat software for your website? The advantages of free online live chat software 1.
Follow the trends of the future 2. You will be able to respond faster 3. Your clients will feel that you really care about them 5. You will speed up the sales process 6. You will build long term relationships with customers Free online chat trends Free online chat or paid live chat software — Which one to choose?
Discover on your own. Try it for free. Choose a name for your LiveAgent subdomain. Most people use their company or team name. Start your free account. Academy Free live chat software for your website. Live chat software — What exactly is it? Related Resources. Subscribe to our newsletter.
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