Jump to questions about compliance below. As adoption grows, these standards particularly -2 and -3 below will reduce the dependency on content which is essential today to drive automation and reduce the SAM effort:. Cloud licensing adds complexity as this is typically but not always less of an issue regarding licensing and compliance and more about usage and optimization.
The tools and technology to capture and manage cloud-based software are improving as consuming applications via cloud services moves to becoming the rule rather than the exception. Understanding the complexity of your own environment is going to provide you with direction when you are planning your SAM initiative.
If your organization simply uses technology for basic productivity tasks and the bulk of your staff only use Microsoft Office , then your scope will much easier to define and the licensing much easier to manage. If, however, you use a wide variety of on-premise and cloud-hosted applications—which is likely—you need to plan accordingly. When dealing with multiple vendors, it is important that you understand the licensing models that apply to each application.
The table below gives you a starting point to find out the information you need to understand when planning SAM for your organization. This is not an exhaustive list of questions, but it will give you direction on the additional information you will need to know in order to effectively manage your software assets.
Most organizations I have worked with to establish SAM have been surprised, in some cases shocked, at what they learned:. In my experience, it is not that organizations cannot handle the truth—they can. They just need to find and understand the truth before starting a SAM program.
The best source of truth about SAM is with those who have the real-world experiences of implementing more formal SAM programs. There are a range of sources including several independent industry organizations including:. These organizations provide great content, guidance and training around SAM. The Gartner Magic Quadrant for ITSM is the gold-standard resource helping you understand the strengths of major ITSM software vendors, insights into platform capabilities, integration opportunities, and many other factors to determine which solution best fits your needs.
These postings are my own and do not necessarily represent BMC's position, strategies, or opinion. See an error or have a suggestion? Please let us know by emailing blogs bmc. With our history of innovation, industry-leading automation, operations, and service management solutions, and unmatched flexibility and choice, we can help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
Kirstie has been active in service management since , working in a wide range of organizations, from primary industry to large government entities, across New Zealand and Australia.
Kirstie has spent much of the past 15 years working at a strategic level as an ITSM consultant. October 23, 6 minute read. As organizations increasingly rely on the applications they use, whether through on-premise installations or cloud subscriptions, it is essential for you to understand: What you have Who is using it How it is supported What you are paying for Well-developed and clearly understood software asset management SAM processes are your key to getting value from your software investments.
Many of these will fall within your SAM practice: This means that SAM is more important than ever, but also more difficult to do effectively due to the decentralization of software procurement. Common SAM mistakes Many organizations start with unrealistic expectations because they have not been exposed to the challenges inherent in building a SAM program. These three are the most common mistakes I come across: Setting unrealistic expectations when planning or maturing a SAM program. Not identifying a roadmap , a phased approach with a clear, prioritized list of requirements.
Not performing the proper due diligence with SAM vendors to fully understand what you can do out-of-the-box vs. This can have a significant impact on cost. But no single tool is going to provide all the answers you are looking for.
Challenges and fundamental truths of SAM Too many organizations ignore or discount these challenges. The above mistakes are frequent challenges, often due to organizations: Jumping in too quickly without any experience Setting unrealistic expectations Not defining a focused scope with a phased approach The list below are the most common SAM challenges—and their truths.
As adoption grows, these standards particularly -2 and -3 below will reduce the dependency on content which is essential today to drive automation and reduce the SAM effort: ISO provides a process framework for SAM.
This is a great standard to evaluate and baseline your SAM program. ISO provides the standard for software tagging discovery which software vendors are slowly adopting. Home Software. Max drawdown 3. Automating your Instagram marketing needs.
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